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FAQs
How long does a Wyze firmware update take? ›
Satellite Wyze Mesh Routers will update first and disconnect during the update. Updates can take anywhere from 3 to 30 minutes depending on connection strength and speed.
Why does my Wyze upgrade keep failing? ›Troubleshooting. Check that the Wyze app is up to date. If you have a microSD card inserted into the camera, remove it and try the update again. Move the camera and device with the Wyze app closer to the router, and try the update again.
How to update firmware Wyze Plug? ›In the Wyze app on the Home tab, tap on your device. Tap the Settings gear, then Device Info > Firmware Version. Tap Automatic Update. Tap to toggle this setting on.
How to troubleshoot Wyze Plug? ›Troubleshooting Steps:
- Check that your phone / tablet is connected to a 2.4GHz Wi-Fi network. This Wyze device does not support 5 GHz Wi-Fi connections.
- Make sure your Bluetooth is turned on during set up.
- Reset the outdoor plug if it continues to fail. Long-press one of the power buttons for 5 seconds.
Oct 16, 2023
If the firmware update is taking an unusually long amount of time, and isn't completing, there are a few things you can check. 1) Try a different (shorter) cable. USB cables, like all cables, can fail from time to time. I you are using the USB cable provided with the SS, you might try a shorter cable.
How long can a firmware update take? ›Software download time from the Internet can be over 30 minutes depending on Internet connection speed and the file size of the software/ firmware update. The automatic software/ firmware download from Internet will usually start in next 24 to 36 hours after the new software/ firmware is uploaded to the server.
How do I update the wifi on my WYZE plug? ›To update your Wi-Fi details for your Power & Lightning products:
- Press and hold the on/off button on the side of the plug until the status light begins to flash blue.
- Once the status light begins to flash blue, set up your plug like new using the new Wi-Fi info by following the steps in our Wyze Plug Setup Guide.
Apr 2, 2024
Change the light switch (or breaker) for the circuit that the lamp socket is attached to into the off position. Wait 5 full seconds. Change the switch (or breaker) back to the on position. Note: This will power cycle both Wyze Lamp Socket and the attached Wyze Cam v3.
How do I get my Wyze plugs back online? ›First, ensure that the outlet or fixture that the Wyze Plug is plugged into isn't controlled by a switch (such as a light switch or power strip.) If so, make sure it is turned on. Next, try and power-cycle the Plug by removing it from the outlet, waiting at least 5 seconds, and then plugging it back in.
Will Wyze Plug work without Wi-Fi? ›Yes, for setup and most features.
The only feature that doesn't require Wi-Fi is the light sensor which, once configured using Wi-Fi, can automatically turn the plug on and off based on ambient light.
Why is the blue light flashing on my Wyze Plug? ›
The status light on the plug will flash blue, indicating it's in pairing mode. Then select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next. Select your Wyze Plug's Wi-Fi and tap Connect.
How long should a router firmware update take? ›Once the file is uploaded, the firmware update process will begin. You'll typically see a progress bar, and the update process may take 3-5 minutes. Your router will likely reset afterwards, which will disconnect you from the network for a few moments. Reset your router if the update fails.
How long does it take to get software update? ›Downloading a software update can take varying amounts of time due to different factors involved. These factors include the size of the update, your internet connection speed, and the load on the update server. Typically, software updates can take anywhere from a few minutes to several hours to download.
How do I check for Wyze firmware update? ›To update your Wyze Cam Outdoor:
Tap the Settings. icon on the top right. Tap Device Info > Firmware Version > Update.
Troubleshooting Tips:
Power cycle the camera by unplugging it for about 30 seconds and then plugging it back in. Switch to a different power cable or adapter. Plug the camera into a different power outlet to check the power source. Wyze Cam Pan: Remove the SD card if there is one inserted.