There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
Select Your Error Code:
E01 E02 E03 E04E05 E06 E07 E08 E09 E10 E11 E12 E13 GCF backwash
E01
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in. If the unit does not respond, try rolling the pump unit on its side in order to shift the sensor placement. |
| Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
| Debris Build Up | Issue with water flora sensors due to debris build up. | Please follow the backwash procedure in the video here |
E01 Error Code Troubleshooting download
E02
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Water Flow Error | The stopper caps are still inside the spa. | Remove the black stopper caps from the inside of the liner before heating, filtering or running the bubbles on the spa. If you are unsure how to remove them, please refer to the assembly section within the Lay-Z-Spa owners manual. |
| Filter cartridges are dirty | Remove the filter cartridge from the filter housing and check it is clean. Please make sure the new filter is clean and dry before you install it. | |
| Filter housing is restricting flow | Remove the filter housing from the liner and check the black membrane inside. These should lie flat inside the housing. If they are ok, continue to run the spa without the filter cartridge attached and see if the error code persists. | |
| Ensure that the debris screens are clear of debris. | ||
| Pipes within the liner are kinked or bent. | Disconnect the pump and check the pipes inside the liner. You can manipulate these with warm water to return them to the correct shape. | |
| Washers perished inside pump couplings | Disconnect the pump from the liner. Check the condition of washers inside the couplings on the pump. We would suggest backwashing the pump to clear any debris. If the washers are perished you can purchase spares from the Lay-Z-Spa website here | |
| Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
E02 Error Code Troubleshooting download
E03
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperaturetoo low | The pump will only operate when the ambient temperature is above 4°C. We would suggest disconnecting the pump and moving it to a warmer place. You will need to do the thermal reset procedure before continuing use. | The pump will only operate when the ambient temperature is above 4ºC. |
| The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC.Please contact usfor more help. |
E03 Error Code Troubleshooting download
See Also
BESTWAY LAY-Z-SPA HAVANA OWNER'S MANUAL Pdf DownloadBESTWAY LAY-Z-SPA MILAN AIRJET PLUS OWNER'S MANUAL Pdf DownloadE04
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The pump unit has overheated. | Place the stoppers caps inside the spa and disconnect the pump unit. Allow time for the pump unit to cool down before connecting again. |
| The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. | |
| The thermostat needs resetting. |
|
E04 Error Code Troubleshooting download
E05
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success,please contact usfor more help with this |
| Pump needs to be reset. |
| |
| Pump unit needs to be cleaned | Try theback wash procedure. | |
| Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. |
E05 Error Code Troubleshooting download
E06
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Electrical Fault | The power port has experienced a temporary current variation. | Unplug the pump and hen plug it back in. Please ensure the pump unit is plugged into a mains socket and not an extension lead. |
E06 Error Code Troubleshooting download
E07
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Electrical Fault | The pump has read an electrical error. | Try the reset procedure detailed in the troubleshooting document. If the troubleshooting has been completed without success, please contact us for more help. |
E07 Error Code Troubleshooting download
E08
← swipe →
| Description | Cause | Solution |
|---|---|---|
| The thermostat needs resetting. |
|
E08 Error Code Troubleshooting download
E09
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
|
E09 Error Code Troubleshooting download
E10
← swipe →
| Description | Cause | Solution |
|---|---|---|
| High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
|
E10-E11 Error Code Troubleshooting download
E11
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
|
E10-E11 Error Code Troubleshooting download
E12
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
|
E12-E13 Error Code Troubleshooting download
E13
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
|
E12-E13 Error Code Troubleshooting download
GCF
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Not grounded/earthed correctly | An issue with your power supply | Remove any extension leads, we do not recommend the pump is run on one of these. Also try the pump in an alternative socket. If the issue persists, please contact us for further advice. |
Backwash Procedure
Attach the stopper caps to the inside of the liner and then remove the Lay-Z-Spa pump unit from the liner (you can do this by unscrewing the 3 couplings ‘A, B and C’).
Using a hosepipe, flush water backwards through the pump. Water should go through pipe ‘B’ and come out of pipe ‘C’.
After a few minutes, flush the water in the opposite direction for about 2 minutes (through pipe ‘C’ and out of pipe ‘B’).
If you have a Hydro Jet Lay-Z-Spa, unfortunately, the backwash procedure will be a little tricky. These are not constructed like the other models of the Lay-Z-Spa. please contact us
